Contact
There is no ticket portal and no support tier, because there is nothing to buy. Email reaches the people who wrote the code, and usually gets an answer the same day.
Support
A printer that will not behave, a template that will not lay out, a setup that will not settle.
hello@crawlink.comIntegration help
Building against the local API and something is not making sense. Send the endpoint and what you got back.
hello@crawlink.comSecurity
Found a way past pairing, or a way to reach the listener from off the machine? Tell us first and we will credit you.
hello@crawlink.comShipping it with your product
Bundling Printol is free and needs no permission. Write if you want your own name on the pairing dialog, or pairing pre-approved for your origin.
hello@crawlink.comWhat to include for a printing problem
It saves a round trip, and usually gets an answer the same day:
- • Your operating system and the Printol version from the tray menu.
- • The printer make and model, and how it is attached — USB, network or shared.
- • Which transport the printer is configured with, and the paper it is set to.
- • The template id, and the payload you sent (redact anything personal).
- • The job as the bridge saw it: Settings → Jobs → the row → Copy diagnostics. That includes the error and the first bytes of the stream, and nothing from your invoices.